Privacy Policy

Last updated: 10 July 2026

Placid Deals ("we", "us", "our") operates an eCommerce business selling products online through our website (placiddeals.com) and through third-party marketplaces including eBay. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the requirements of the platforms and services we use.

Information we collect

We collect personal information only as necessary to process your orders and provide customer support. This may include your name, email address, phone number, shipping and billing address, order details, and communications with us. Payment card details are collected and processed securely by our payment providers and are not stored by us.

How we use your information

To process, fulfil and deliver your orders
To provide customer support and respond to your enquiries
To communicate with you about your orders and our services
To operate, maintain and improve our business
To comply with our legal and regulatory obligations

We do not sell your personal information.

Third-party services

To operate our business we use trusted third-party service providers, who process personal information only as necessary to provide their services to us. These include:

Shopify — our eCommerce platform, which hosts our online store and processes orders and checkout;
Payment providers — to securely process payments;
Shipping and delivery providers — to deliver your orders;
eBay APIs — to manage our own seller account and business operations (see below).

Our eBay integration

Our integration with eBay's APIs is used solely to manage our own eBay seller account, including our own listings, orders, inventory and sales analytics. We access eBay's APIs only for the operation of our own business. We do not collect, store or retain any third-party eBay user's personal data beyond what is strictly necessary to fulfil orders and operate our business, and any such information is handled securely and in accordance with this policy and eBay's Developers Program and API requirements.

Data security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Our store and payment processing are handled through secure, PCI-compliant platforms.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to complete and support your orders and to meet our legal, tax and accounting obligations. When it is no longer required, information is securely deleted or de-identified.

Your privacy rights

Under the Australian Privacy Act, you have the right to access and request correction of the personal information we hold about you. To make a request, please contact us using the details below. If you have a concern about how we have handled your personal information, you may contact us, and you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies

Our online store, powered by Shopify, uses cookies to enable core functionality such as your shopping cart and to help us understand and improve your experience. You can manage cookies through your browser settings.