Refund policy

We want you to be happy with your purchase. This policy sits alongside your rights under the Australian Consumer Law (ACL) and does not limit them.

 

Faulty, not as described, or not fit for purpose: If an item is faulty, significantly not as described, or does not do what it is supposed to, you are entitled to a repair, replacement or refund under the Australian Consumer Law. Contact us with your order number and photos or video of the issue and we will make it right at no cost to you, including return postage for faulty items.

 

Change-of-mind returns: We accept change-of-mind returns within 30 days of delivery, provided the item is unused and in original, resalable condition with all packaging and tags, and is returned at the buyer's cost. Once we receive and inspect the return, we will refund the item price to your original payment method within 5 to 10 business days. Original shipping is non-refundable for change-of-mind returns.

 

Non-returnable items: For hygiene and safety reasons, certain items cannot be returned for change of mind (for example personal-care items, earphones, and opened consumables) unless they are faulty.

 

How to start a return: Email admin@placidconnect.com with your order number. Please do not send items back before contacting us — we will provide the correct return address and instructions.

 

Damaged in transit: Please report any transit damage within 48 hours of delivery, with photos, and we will arrange a replacement or refund.

 

Cancellations: Orders can be cancelled for a full refund any time before dispatch. Once an order has been dispatched, the returns process above applies.

 

Contact us at admin@placidconnect.com with any questions about returns or refunds.