Privacy
How Placid Deals handles personal information when you browse or order through this store.
Information we use
We use the details needed to run the store and fulfil an order, such as your name, contact details, delivery address, order details and messages you send us. Card details are handled by our payment provider and are not stored in this storefront.
Why we use it
Information is used to process payment, arrange delivery, provide support, prevent fraud and meet record-keeping obligations. Where an order is fulfilled by a supplier or delivery partner, only the information needed to fulfil that order is shared.
Chatting with our shopping assistant
Chats with our shopping assistant are private and are used only to help you shop and to fulfil your order. We never sell your data. Nothing you type is stored unless you tick “Help us improve” in the chat — that tick is the only reason a person would ever read a chat, other than you asking to speak to a human. The “Forget me” button in the chat permanently deletes anything that was stored, and you can also request deletion at any time.
Rewards and gift vouchers
If you join Placid Rewards we hold your points balance and a record of every movement — what was earned or spent, when, and against which order — so the balance can be explained and corrected. For gift vouchers we hold the purchaser and recipient details, the balance and its history. We never store a usable voucher code: only a one-way hash of it, so a copy of our database cannot be used to spend anybody's voucher. Rewards records are kept for seven years to meet financial record-keeping obligations, and rewards membership is SEPARATE from marketing consent — you can be a member and receive no marketing.
Your choices
You can ask to access or correct personal information we hold. Email support@placiddeals.com or call 0417 303 532 This policy is intended for customers in Australia; it does not remove rights available under applicable privacy law.
Business details
Placid Deals is operated by PLACID GROUP AUSTRALIA PTY LTD (ABN 22 695 488 674). Registered address: 60 Old Toowoomba Road, Placid Hills QLD 4343, Australia. Support: support@placiddeals.com.
Last updated: 9 September 2026.
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