Returns
Returns and refunds
Please contact us before sending any item back.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit or does not match the order, contact us as soon as possible. We will assess the issue and work with the relevant supplier or delivery partner to provide the remedy available to you. Email admin@placidconnect.com
Change of mind
Change-of-mind returns are assessed before a return is authorised. Eligibility can depend on the item, its condition, packaging, hygiene or safety restrictions, and the supplier's return process. Do not send an item to a supplier unless we have given you return instructions.
Your consumer rights
Nothing in this policy excludes consumer guarantees or other rights that cannot be excluded under applicable consumer law.
Last updated: 26 August 2026. These pages describe this store's current operating information and should be reviewed by the business owner as operations change.