Returns
Placid Deals wants customers to shop with confidence wherever they are located. This Returns & Refunds Policy applies to purchases made directly from Placid Deals websites and storefronts worldwide.
14-Day Change-of-Mind Returns
Unless an exclusion listed below applies, you may request a return for change of mind within 14 days of receiving your order. To request a return, contact us within 14 days of delivery at support@placiddeals.com. Provide your order number, the item you wish to return, and your reason. A reason is not required where applicable consumer law gives you a right to cancel without providing one. After we confirm, send the item back unused, in original packaging, with all tags and accessories, within 14 days of our confirmation. Change-of-mind return postage is paid by the customer unless consumer law in the customer’s country requires otherwise. Original outbound shipping is refunded only where the law requires it, or where we sent the wrong item. Refunds are issued to the original payment method after we inspect the return. Store credit or voucher portions follow the points and gift voucher rules below.
Points and gift vouchers on a refund
If your order is refunded, the card portion goes back to your card and any gift voucher portion goes back to the same voucher, or to a replacement with no shorter remaining validity. A points discount is restored as points. Points you earned on the refunded amount are reversed — and if you have already spent them, your balance can go negative rather than your refund being reduced. A refund is never reduced or refused because points were earned.
What cannot be returned for change of mind
• opened goods that cannot be resold for hygiene or safety reasons • custom-made or personalised items • perishable goods • digital downloads / licences once delivered • items not in a resaleable condition, missing parts, or without original packaging These exclusions do not limit rights for faulty, damaged or not-as-described goods.
Faulty, damaged or incorrect items
Contact us as soon as possible at support@placiddeals.com or 0417 303 532. We will provide the remedy required by law. Return postage for a genuine fault, transit damage, or wrong item is not charged to the customer.
Consumer rights take precedence
Nothing in this policy excludes consumer guarantees or other rights that cannot be excluded. That includes the Australian Consumer Law for Australian customers and the UK/EU 14-day withdrawal right (and any equivalent) where those laws apply. Where those laws give additional rights, those rights apply.
Business details
Placid Deals is operated by PLACID GROUP AUSTRALIA PTY LTD (ABN 22 695 488 674). Registered address: 60 Old Toowoomba Road, Placid Hills QLD 4343, Australia. Support: support@placiddeals.com.
Last updated: 22 September 2026.
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